Shipping & Handling

Shipping Fees and Delivery Times

All shipping services used by Tidal New York provide a tracking number. In the event that multiple orders are placed with the same shipping destination and on the same account, orders may be combined and the shipping fees will be adjusted unless otherwise requested.

Please allow up to two (2) business days (not including weekends or holidays) for us to process your order. Processing time is required so that we can review your order information and prepare it for shipping.

Exact shipping options and transit times will be provided at checkout.

Missing Tracking Information

Please allow at least one business day after your order is shipped for the tracking information to appear online. If the tracking information does not update online, and the expected delivery date has passed, please contact our Customer Service team at support@tidalnewyork.com so we can assist you further.

Returned to Sender Packages

If your package is not successfully delivered and is sent back to TIDAL New York by the courier, we will contact you to provide the option of reshipment or a refund of the merchandise. The original shipping fee is not refundable.