Easy Returns & Exchanges – Tidal New York

Easy Returns & Exchanges

Simply go to tidal-new-york.returnly.com and follow the quick and easy instructions to get your return or exchange moving!

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

How soon will I get my refund?

Once your items are inspected by the store, you'll get your refund typically within 48 hours.

What items are returnable?

  • Items purchased in the last 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, please include the original packing slip/invoice that came in the package.

What items are non-refundable?

  • Items marked as final sale.
  • Free gifts or promotional items with retail value.