Easy Returns

At TIDAL New York, we’re so confident that our flip-flops are the most comfortable on the planet that we offer a money-back guarantee. No questions asked. If you buy a pair of our flip-flops and aren’t floored by how comfy they feel on your feet we’ll gladly reimburse you. It’s that simple.

Is it easy to return items?

YES! Simply go to tidal-new-york.returnly.com and follow the quick and easy instructions to get your return!

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email. 

(Please kindly note, original shipping fees are non-refundable.)

How soon will I get my refund?

Once your items are inspected by the store, you'll get your refund typically within 48 hours.

What items are returnable?

Items purchased in the last 60 days. To be eligible for a return, your item must be unused and in the same condition that you received it. 

What items are non-refundable?

Items marked as final sale & promotional products.